HELP CENTER

iGolf understands selecting an Enterprise Software provider is an important business decision. Below you can find information pertaining to use policies, modules, devices, pricing and support. If you would like to receive additional information regarding iGolf DNA, please fill out the form in the Contact Support section. A support associate will get back to you as soon as possible. For urgent requests, contact support by email or phone during normal business hours.

What are the computer hardware requirements to run DNA?

As a cloud based platform, there are minimal technology or hardware requirements for the course. Any internet connected device can access DNA including computers, tablets and mobile devices as long as they use a Chrome browser.

What is the cost for the DNA software?

The DNA platform offers multiple pricing plans to support your needs. Most modules within the platform offer course solutions without extensive costs. Other modules have standard features and premium features based on the needs for the course.

Do I need to use all of the solutions DNA offers?

No. DNA is constructed with modules so golf courses can utilize any combination of modules within the platform. Most courses already have software solutions in use. By providing a modular solution, we are able to assist courses with their immediate needs while demonstrating the entire platform for future integration.

How can we setup my course to use DNA?

Entering course parameters into our system is simple. iGolf will need your course name, address, contact information, website information and expected modules for use. Our team will create login credentials for the main contact at the course to begin the customization process and add new users into the DNA platform.

What does the dashboard module do?

The dashboard acts as the home page for the DNA system. It serves as a quick view for course management to see how active the tee sheet is and video activity at various locations around the course.

How do we add products into the register?

Using the inventory module the course must setup vendors. Once vendors are entered, you can create category specific products and items within the inventory module. Going back into the register module you can see that by assigning the categories will group the products into register buttons for use in the point of sale process.

How do we do split transactions?

Split transactions must be completed as two individual transactions. If you want to complete the sale for a tee time on a specific credit card and purchase a hat with a different card, the course will perform two individual transactions.

What are the menu buttons at the top of each module?

The DNA platform is populated with widgets that allow actions to be performed by a simple button press. Each widget will act as a menu item to guide users through appropriate actions to complete the desired task.

Where do we find tracking information about each cart?

Once a course is setup for cart tracking and devices have been installed on each cart, cart numbers will be displayed on the map to manage the fleet. Clicking on a specific cart will display all the known information about that cart including time stamp of last movement, speed, heading, altitude and a detailed pace of play reading per hole.

Can pace of play expectations be adjusted by the course?

When setting up the pace of play schedule per hole the course will determine the expected minutes per hole. Adjustments can be made on the fly to any hole on the course.

How do we setup geofenced areas around my course?

Within the cart tracker module there is a geofence widget that contains a drawing tool. Select the drawing tool to outline sensitive areas around the course including driving range, maintenance shed and any exits from the property that carts should not cross.

Can we switch from Bing satellite view to something else?

The viewing options within the cart tracking module include Bing, Google and a proprietary Hybrid view that overlays our iGolf rendered hole maps over satellite imagery.